They provide high-quality products and services, conducting business ethically and respectfully. For account numbers starting with: 9305, 4765, 5185, 5353. Brex Card has $0 in annual fees. There was no e-mail address on the form so I had to call again. Low rates do not offset cost of charge backs. Merchant Warehouse “We do!” So I would get the occasional $1700 charge on a credit card. I am very disappointed in their services. Check out the full review below for more info, and don’t forget to comment! Stay away from this company. I always encourage merchants to negotiate the ETF out of their contracts, so it’s a huge relief to see that you won’t have to worry about it here. I am a very small business and cant afford to have the weekends payments to be held over whatever they deem unusual without at least contacting me first. All merchant account providers require direct access to your bank account, and all will take fees from your account without immediate notice in order to cover their cost of providing service. One for $1300 and some change and the other for $250 or there about. Now, we have customers mad at us and spend hours waiting on the phone for service and still they can’t get it right. They do, however, provide extensive information about the credit card terminals they sell, including pricing for some models. Cayan just stinks! Cayan does not require a long-term contract and does not … I have had several of your “happy” customers contact me telling me they had similar experiences since then. At this point I do feel obliged to point out that these fees are all clearly outlined on the paperwork application we send to all merchants. Be sure to contact Cayan for a quote to see which is a better deal for you. Central Payment: Gift Card Reporting. I like that they keep the focus on processing and marketing rather than delving into payroll solutions and other business services. Please BEWARE and save yourselves time, money, and energy. Their review will be updated, and when it is, I’ll re-evaluate their score to see if they still deserve it. We’re also concerned by the relatively high number of complaints, especially since the same issues seem to come up again and again. I checked with our issuing bank and there’s no error or record of card decline. Over 5% for processing is insane. Promised me call backs which never happened. Don’t use this company because you will REGRET IT!!!! Four stars in celebration!!! Finally I spoke to a different customer service rep, and the charges were explained. The second was in the set-up of the account itself. I spent 3 days just trying to pay for a new credit card reader, and finally got someone on the phone to pay for the device, they tell me they are having difficulty processing my credit card. Our merchant services provide options for your business, large or small. I am in the process of canceling my account with them. For account numbers starting … I do think, however, that they could disclose at least some standard fees alongside descriptions of the pricing models they offer and the factors that affect rates. My call was forwarded to voicemail promising (you guessed it), a callback. After processing a few batches, they were funded 72 hours later. Read Cayan reviews from real users, and view pricing and features of the Payment Processing software. This was my first month using them, came from Intuit’s Services. Toggle navigation. I am a new customer and I need to program my credit card processing equipment. I purposely signed up on the month when the bulk of my transactions were to be processed as I wholesale and do most of my business twice a year. My advice…. So, for example, if you switched to a different provider less than a month after paying the annual fee, you’d end up paying for the entire year. There is only an contact us form *which they do not respond to* – don’t waste you time. all the same – crooks. No credit card is required to create your account. They were very apologetic and I accepted their apology and decided to stay with the company. Secure payment management on the Internet. WARNING========MERCHANT WAREHOUSE IS A SCAMSO I CLICKED ON THE LINK YOU SENT ME (SO I COULD FINALLY CANCEL THIS ACCOUNT) EARLIER TODAY – ONLY TO BE FACED WITH AN ERROR PAGE “PLEASE TRY LATER” WELL I AM TRYING LATER AND STILL AN ERROR!!??! I would have at least expected a “hey let me see if there is something we can do” even if they would have told me no after that I would have at least felt like he tried and we were being treated like a true client vs a merchant number and payment to them. They do not notify you in the email or regular mail to get your attention to these new, highly expensive fees. Cayan offers a wide range of credit card processing solutions. I got used to the PCI compliance fee of $99 until it became $139 annually, and then an ADDITIONAL $25 PER MONTH on top of new network access fees. $32 a month if you use them or not does not coincide with the $7.99 statement fee the salesmen told me was all I would have to pay over the transaction fees. NMI Invoicing Solution. Avoid them at all costs. LOL. Thanks for the review, I am still weighing my options but your website has helped us move in the direction of finalizing a system to use for our new site. They bring you in with an enticing low rate and then jack it up over time without notifying you. We don’t usually receive it until about the 3rd week of the month, generally a week to 10 days after they have taken out their processing fee. I was told, and I quote”After looking over your bank statements and learning a bit about what you do I wouldn’t worry too much about non qualified rates because those are just for some corporate cards and government cards which you probably wont see too much of. How do I change the font size in the batch report on my iCT220/250 terminal? FINALLY, SOMEONE CALLS ME BACK TODAY AND TELLS ME THAT A LINK WILL BE SENT, BUT THE LINK – WELL IT LEADSNO WHERE!! Again, call to customer service and again 30 minutes on hold. They Do Not deserve it! If you’re a small business owner or are just getting into credit card processing, be sure to take a look at our Merchant Account Comparison Chart to see how some of our highest-rated providers stack up. Cayan has an active social media presence, with accounts on Facebook, Twitter, LinkedIn, and even Instagram. All it took was 55 minutes to realize they are the most incompetent merchant services company, to call themselves merchant services provider. They overcharged me $40 for authorize.net setup. However, it seems that everything is done in order to have the information missed by a client: 1) the charges on bank statement do NOT show who is charging; 2) the email notifying that I have to click the link doesn’t say that I’m being charged for those inactive months; 3) the statements they keep sending me do not open with ease (there are several passwords/numbers that I was supposed to enter which I didn’t since I didn’t process a single transaction from the time of my email notifying about my cancellation). I would not recommend this company. It has been from June 21 to July 12 and no answer as to when it will be back. This is the SLEAZIEST company. Cons. After Cayan has been charging me for 5 years they claim I need to apply again due to lack of transactions. )Talked to MW rep, Tim who was good about answering questions. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. We’re in a high risk business where alot of companies will come and go. I’ve signed up with this company and canceled my membership in 10 days because I found bad reviews about it. I found merchant warehouse to have some of the lowest rates and fees. I have tried repeatedly to get in touch with our Cayan sales person, but he’s out on vacation and nobody else will return my calls. Now Im trying to get the account closed and guess what? Thanks. Lendio is one of our top picks for PPP/Business Financing! Just a couple things I wanted to address: 1. I’m sorry to hear about your experience with Merchant Warehouse. I’m on neither side, but I do think it’s only fair that both of you get to say your piece. Good bye. That is an extra layer of b.s. This is *not* right. So I call today and they say that my funds are on hold and they can’t tell me why? No. Merchant Maverick is becoming to show itself as a independent sales agent assistant rather than a source of reliable information that is going to determine the near future of a business.You’re going to make a few extra bucks in commission withholding relevant information, but someone on the other end is probably going to lose out on a few–or several thousand dollars.However if that’s not a concern of yours, please disregard. I Just signed with them. We have had nothing but trouble since we signed on. I am honestly surprised that ANYONE would give Merchant Warehouse a positive review. Note: It is best to have a ayan Genius terminal for each ashMate workstation. Take care, and best of luck to you with Merchant Warehouse. Just because I allow the provider to submit a rebuttal does not mean that I’m on their side. I was told no on both occasions. This is the WORST company I’ve ever dealt with. I am getting my payments directly from the client from their home! I called customer service and they said – this is the rate due to the amount of the charge. No support from any department. VP Marketing & Strategy :: Merchant Warehouse. +1.800.654.9256 tel. Janelle Kahn The name of the company should be CORPORATE THIEVES!!! As for your specific concern, it seems there is confusion in your interpretation of the fees you were charged as they had nothing to do with your canceling your account. They were sent statements via mail and had money withdrawn from their account. You’ll want to know whether your contract is genuinely month-to-month or if it’s in effect for a much longer period. Below is a webinar that shows you how the transactions are processed using ClientConnect. Overall, I have no problem recommending Cayan, especially for mid-sized businesses and merchants who are already very familiar with how the processing industry works. Who is the best competitor of Merchant Warehouse? Cayan doesn’t charge an application fee, account setup fee, or annual fee. Announcements from TSYS regarding the merger indicate that the Cayan brand will be retained – at least for the time being. How can I verify if my order has been shipped? we have no way of checking our account. How to Avoid Merchant Account Holds, Freezes, and Terminations, Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? They had told me that they would be taking the fee out and I of course was willing to pay. My second was an American Express Card, I was denied because the application was never filed. I was thinking of dropping them, but your reviews here make me nervous that the industry is a snake pit of hidden and confusing fees, and at least with these guys I think I understand what’s going on. I was assessed what i was told was a pass through charge of $79.99 without notification to me. Then I called my sales person and he did not call me back, then I sent emails and finally the sales person sent me a generic email for me to call customer service. So then our Colombian dealer asked the same question and I replied that yes we could accept credit cards. Organization Name: New Revelation Technologies LLC. Home; FAQ; Contact; About; Cancel your CyanPay.com subscription free of charge using our online cancellation service. I recalled and was advised “that was strange” by the rep and forwarded to the cancelation dept. I got a call back two hours later saying I needed to cancel online. While Cayan was a pretty big provider already, TSYS is even larger. MW’s protocol is supposed to make things easier, compared to dealing with faxing/mailing cancellation forms. stay away. Was with them for many years. The Srvc Rep said its out of his hands. cannot guarantee the higher ups at Merchant Warehouse will approve the charge to go through at all. Merchant Warehouse. Pros: Free online terminal freeing you of the need for third-party software for card-not-present transactions. !YES – THE CAPS ARE DONE ON PURPOSE – YES I AM YELLING – NO I DON’T USUALLY ACT THIS WAY – I AM AT THE END OF THE ROPE WITH THIS COMPANY! One of the biggest reasons why they have such a high score is because their merchant accounts don’t carry an early termination fee. After two years I just tried to cancel and was switched to the “cancellation Dept.” where my the phone rang fro 14 minutes with no answer. Cayan gets 4 out of 5 stars, a highly commendable rating. Issues raised in these complaints generally mirror those raised with the BBB. ShippingEasy got a 5-star review from our team. We also like the company’s lack of an early termination fee, even though it doesn’t appear to offer true month-to-month billing. How can I verify if my order has been shipped? I requested the ability to accept American Express, which was a flat rate of 3.5%. They charge 11% to “accept” your money.BULL.These are scam artists. I personally have absolutely no incentive to give Merchant Warehouse a positive review. The only good thing I can say about this company is that there is no contract, so no cancellation fee when I cancel. Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. We do however, get referral compensation whenever we send business their way. Another couple of hours on the phone eventually connected me to Cayan client services that politely explained to me that everything is documented – I was supposed to click another link to make it actually canceled. The company has an excellent reputation, with many independent reviewers offering praise alongside industry awards. I have been on the phone COUNTLESS times to rectify this and 9 months later, still no refund. We called in to close our account on March 6 after we were charged the 4th $50 charge for no card processing. Needed to send pinpad to TASQ technologies per Merchant Warehouse. I am very sorry that you canceled your account before you had the opportunity to get to know us better. More importantly, though, I was thrilled to see how well this company handles complaints in the public forum. I’ve been reading up on the top 5 and all of them have the “Payment Processor” Section before any of the reviews. In this case we clearly did not set proper expectations that the first FULL month would be free but, objectively, I think everyone would understand our intent was to maximize savings, not to deceive. I don’t understand the rave reviews of this company. For those reading this review, I think it is important to add some context to this incident since the review was so overwhelmingly negative. Client Support. Square is free to use and currently includes a free card reader at sign-up! Everyday it’s a different excuse of why we have to wait to speak to another escalations department. For example, if you created a … I do not know how this company has received 4 stars since all the reviews are below 3 and most are 1. They said, “Well, we’ve already taken that $99, and it is non-refundable.”That’s on top of all of their OTHER nuisance fees. That’s not fair at all. I am truly stunned. The issue was merchant warehouse’s fault and was supposedly corrected and I had an refund for the over charges. In regards to the downgrades, again, I fear this is a failing in communications on our part. Cayan reviewed. The Basics of Payment Processing As a merchant, when it comes to online payment processing, what matters to you is whether or not your customer is able to use his or her card. My customers because I can’t ship anything because Cayan is holding up the ‘batches’. They will promise refunds of unauthorized fees – in writing – and then they never arrive even after 3 follow up calls. We did provide printed statements each month following when you thought the account was closed. Home ... Getting Started. I was ok with this. Thanks,Josh, Hi Josh. Cayan/TSYS/Global payments has charged us early 50% of our sales over the past year. Great company, We’ve been with them since October 2009. OpenEdge Payments, LLC (operating as Global Payments Integrated) is a registered ISO of Wells Fargo Bank, N.A., Concord, CA OpenEdge … And of course even the link was clicked on 9/9 I was charged for the full month of September without processing a single transaction since June 25. I was charged 3.5%. I tried to explain this logic to the customer service rep but she did not seem to understand that what they had done is deceptive and wrong. Holding our money. Definitely let us know, because if MW is ok with your industry, then that’d be good news for other businesses that do the same thing you do. The transaction request goes to your bank’s payment system. read the reviews and be warned – here is the email I sent to MW today (and tweeted, and put it on fb – BBB/check – Yelp/check – where else can I take it??? Genius SV/SL. I agree, I have to follow directions better. Copyright © 2020 Merchant Maverick. Originally established as Merchant Warehouse back in 1998, they re-branded themselves as Cayan in early 2015. I find their customer support for hardware to be abysmal. To learn more please read the, Vantiv (fka Fifth Third) Tandem - St. Pete. We were suffering as small business during the past 45 days because of cayan reckless decision and cayan still holding our small business hostage. Cayan is a Trademark by Tsys Merchant Solutions, LLC, the address on file for this trademark is 12202 Airport Way, Suite 1000, Broomfield, CO 80021 Taking $5,000 per month or less in card payments? Using this integration allows Stratus to remain outside the PCI compliance scope. Organization Name: Alma's Amish Cheesebarn. Cayan is known for their high customer satisfaction. The company sells its accounts primarily through an in-house sales team, although they also use independent agents. STAY AWAY FROM THIS COMPANY. One such company said "I will send you some information. Cayan won’t prorate it or offer partial refunds if you decide to close your account or switch providers. 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