If you don't have a subscription, you can get a free account. Citrix XenApp - AV Exclusions - Non persistent Session hosts. I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. For those and the folks I tested with, it all works great and as expected. For two-factor authentication (RSA SecureID for example), in addition to LDAP (or RADIUS), LDAP / RADIUS authentication should be configured for the portal stage. However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. Since you are hitting the ACS URL it would appear that the firewall is sending the request, but it isn't getting anything back from Okta. Authentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. I am having the same issue as well. It is strange it is not showing a user name. However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. This connection ensures the internet on the devices is filtered. Please contact the Help Desk and let them know that your computer is lacking the GlobalProtect certificate. The client would just loop through Okta sending MFA prompts. If a student device is unable to connect to the internet, […] Logs can be collected under : Troubleshooting > Logs > Log  = PanGP Service and Debug level = Debug, tail follow yes web-server-log sslvpn-access.log. This month’s edition of our software firewall... We have introduced a new BPA report! GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. If so I did send a case in. GlobalProtect portal user authentication failed we have global protect portal configured and both portal and gateway have same ip assinged. It has worked fine as far as I can recall. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Old post but was hoping you may have found the solution to your error as we are experiencing the same thing. If communicate comes back okay you should really contact TAC and have them verify your configuration and work with you to ensure that everything is working okay. when you get this error, what does the system log say? This issue occurred because the GlobalProtect was restarted during portal or gateway authentication. In the event the Client crashed, Client logs can be collected from Start ->All Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … Any advice/suggestions on what to do here? GPC-10239. On the web client, we got this error: "Authentication failed Error code -1" with "/SAML20/SP/ACS" appended to the URL of the VPN site (after successfully authenticating with Okta. Is TAC the PA support? If this happens, when you click Connect, nothing will happen. In the bottom right hand side of the screen, just left of the time, locate the icon that looks like this: Right Click and select ‘Open’. If the gateway is configured for another type of authentication, it is important that the gateway authentication have the same username as the username used in the portal authentication. If GlobalProtect is not functioning correctly, the device will not be able to connect to the internet. user@ubuntu:~$ globalprotect Current GlobalProtect status: OnDemand mode. If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. Client '' received out-of-band SAML message: http://www.okta.com/xxx show global-protect-gateway current-user. From these logs it is possible to tell if authentication worked as intended, or if the authentication settings need to be adjusted. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. The GlobalProtect client first connects to the GlobalProtect Portal. Hello, I’d found that this was a certificate issue and I needed to renew a certificate even though it wasn’t technically expiring for another month. The button appears next to the replies on topics you’ve started. Using a terminal window, type globalprotect. Results 1-5 of 19 for (Palo Alto GlobalProtect VPN and SAML, authentication slowness and errors...for some people) (<p>Hi Everyone, recently setup saml auth on my palo firewall to allow for use of Okta and MFA for VPN authentication through global protect. The GlobalProtect Portal will then direct the client to the GlobalProtect Gateway, which is located on the same device. Collecting and examining log entries can determine where the connection may be failing. Palo Alto Networks Announces Prisma Access 2.0. An Azure AD subscription. If both the portal and the gateway are configured with the same authentication method, this problem will not occur. See the Troubleshooting section of … Click Accept as Solution to acknowledge that the answer to your question has been provided. GlobalProtect Authentication failed Error code -1 after PAN-OS update. Connection Failed : Your computer is unable to connect. Disabled/ Not Connected : GlobalProtect is disabled or failed to connect. 2. On occasion the GlobalProtect client/Agent may need to be downloaded onto the device again after ensuring all the previous instances have been removed. Collecting and examining log entries can determine where the connection may be failing. As far as changes, would I be able to load configuration from old backup onto the newer OS to override any of those changes if there were any security changes for example? GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. Users can start the GlobalProtect portal login, but nothing else happens. reply message 'Reason: SAML web single-sign-on failed.'. No changes are made by us during the upgrade/downgrade at all. It has worked fine as far as I can recall. The device will also automatically send credentials provided to Portal for authentication to the Gateway. Linux Operation. sudo dpkg – i GlobalProtect_deb-5.0.8.deb. The portal or gateway can use either a shared or unique client certificate to validate that … Do n't have a subscription, you globalprotect authentication failed get a free account to working just fine connect ''... Re-Posted because I should have taken some of the URLs out use the command. User authentication failed error code -1 after PAN-OS update we are on PAN-OS and! Clicking `` connect, nothing will happen back to 8.0.6, everything goes back to 8.0.6, everything goes to... Previous instances have been removed authentication, the user for authentication to the replies on you. 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